Best IATA Institute | IATS Aviation Institute

Airports are massive and complex organisations. Paris Aeroport – one of the busiest airports in the world – describes itself as a ‘factory of the future’ – “Management on a daily basis of industrial processes such as the handling of thousands of pieces of luggage that come through our airports each day,” the Paris Aeroport website quotes.

Future Airport

It’s true that airports need to refine their processes with the exacting precision of advanced manufacturing to facilitate the smooth flow of people, baggage, and the aircrafts themselves. To achieve that, airports are heavily investing in the IoT and other smart technologies, looking to leverage the ability for technology to enhance efficiency, productivity, and security.

The Future Airport

 From sensors deployed throughout the airport to monitor and manage temperature and lighting, to RFID tags to better direct baggage to the correct aircraft, smart check-in kiosks and unmanned bag drops, cameras with facial recognition and predictive AI to heighten security, and unified communications to enable instant communication across the entire airport, technology is being used in ever-more complex and integral ways across the entire airport.A good example of the thinking that is going into these smart airport designs is Dubai International Airport. One of the growing hubs of airport traffic and commerce across the world, Dubai needed a new datacentre to handle the growth in demand that operations were putting on its systems, and the expected jump in numbers of passengers from 83.6 million in 2016 to 118 million by 2025.

Air Traffic Control

The airport selected the Huawei FusionModule 1000B prefabricated modular datacentre solution on the promise of a 99.98 percent availability and annual downtime of under 1.6 hours. As a prefabricated unit, the project could also be completed within 10 months, meeting Dubai Airport’s urgent need to upgrade their technology in a timely fashion.Dubai International Airport then wasted no time in putting that technology to work in enabling a host of smart features within the facility, and because of the promise of near-complete availability, could use it as a platform to innovate on the airport’s critical processes. Now, passengers can complete the immigration process within seconds thanks to the Smart Gate service. Additionally, electronic boarding passes, as well as electronic bag tags, allow passengers to track their baggage throughout the journey.Another example is that :HUAWEI and Shenzhen Airport work together for the project of IATA's Future Airport, including the Airport  Intelligent Integrated Operational Center, Smart navigation lights, Visualized ground service, E2E self-boarding by FaceID, etc.

Future Service

The key principle behind smart airport design is in the creation of an “airport sensing layer” in which a blend of channels including eLTE, WiFi, and agile networks are used to enable Cloud-based unified communications, video, IoT, and big data platforms that blanket the entire airport. This is important in establishing the real time management of airports, which has previously been a challenge. With the number of flights at most airports increasing, precision handling of time and scheduling has become ever-more critical, and without that blanket of technologies over the airport, it makes it difficult to monitor the entire airport in true real time. AI is another critical technology innovation that is enabled through a Cloud-based smart airport solution. AI can be utilised for a wide range of applications, ranging from the basic (customer service) to the more mission critical; as airports fill up and scheduling becomes tighter, being able to apply predictive analytics to increase the operational efficiency on the airfield is a critical next step in keeping the airport running smoothly. Finally, investing in smart technology means that airports will be better placed to handle the future development of regulation in their space. 

Airport Operations

For example, on June 1, 2018, the IATA Resolution 753 came into effect. This resolution was designed to reduce mishandling of luggage, and requires airports to track baggage at four separate key points – passenger handover, loading onto the aircraft, delivery to the transfer area, and the return to the passenger. Implementing the airport sensing layer is essential for airports to ensure they meet this news requirement in an efficient manner. Airports are highly regulated spaces, and as locations that effectively function as small cities (both in terms of the number of people that pass through them, and what occurs within them), the logistics involved in managing them is complex and wide in scope. Technology solutions, such as Huawei’s Smart Airport Visualized Operations Solution, are important in making sure that not only can the airport continue to score well on satisfaction surveys with customers, but it can meet its ever-changing and more technologically-driven regulatory requirements as well. As one of the global leaders in R&D, Huawei has a wide range of technology solutions to benefit enterprise and government alike. 

Aviation Career - IATS

IATS Aviation College, made its humble beginning in June 1996 at ADOOR, a bustling town in God's own country. We have started our prestigious training centre in THIRUVANANTHAPURAM in 2013 and our COCHIN centre was inaugurated in 2014. In a short span of time, IATS Aviation College Aviation College has carved a name for itself in the travel arena by producing professionals of excellent calibre. 

IATS Aviation College

Job potential in both Airports and Airlines has increased in recent decades. Mastering of communication skills, specialized training by Airline industry professionals and imparting efficient training programmes in travel formalities are the hallmarks of IATS Aviation College education. 

For more details www.iats.in

Contact us             info@iats.in

Call us on             +91 9947 45 9000

Airport Operations | Airline Customer Service | IATS

IATS Aviation College, made its humble beginning in June 1996 at ADOOR, a bustling town in God's own country. We have started our prestigious training centre in THIRUVANANTHAPURAM in 2013 and our COCHIN centre was inaugurated in 2014.

Let them Fly - IATS Aviation Institute

In a short span of time, IATS Aviation College Aviation College has carved a name for itself in the travel arena by producing professionals of excellent calibre. Job potential in both Airports and Airlines has increased in recent decades. 

Airline Customer Service

Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Front line airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries. Working as an airline customer service agent for an airline comes with some unique benefits, such as free air travel, but it can also be quite stressful when dealing with anxious passengers and hectic schedules on a daily basis. Whether you are working on getting those planes out on time at the gate or dealing with customers at the ticket counter, there are some essential duties that you likely will perform at some point in your career. Customer service agents who work at airport ticket counters are usually the first airline representative that passengers make contact with when arriving at the airport. In this role, you greet customers as you check them in, which entails verifying their identification and printing boarding passes. Many passengers will have luggage with them, and it will be up to you to identify which pieces need to be checked in, which can be taken aboard the plane and which will require an additional payment because of weight or because the passenger has exceeded the number of bags allowed by the airline. You might need to lift heavy luggage.

Airline Customer Service - A Career in the Sky

Your airline might assign you to work the gates inside the airport. In the gate area, you have a direct impact on whether the plane pulls back at its scheduled time. Boarding passengers in an orderly, but expeditious, fashion is your main duty. Doing this, however, means you will need to deal with customer questions and requests pretty quickly. This might include reassigning seats, processing first-class upgrade standby lists for the airline's loyalty program members and even selling some last-minute upgrades to customers who decide they want to sit in a premium cabin. As customers board, you will scan or verify boarding passes and take one last look at passengers’ carry-on bags to insure they are not too big for the overhead bins. When flights land, you will help deplaning passengers with questions about connecting flights or rebook them on new ones when they miss their scheduled connection. For agents who work at smaller airports, their duties often include attaching and detaching movable jetways to plane doors.

Customers are the important persons - Airline Customer Service

As a customer service agent, it is almost a guarantee that you will hear customer complaints and problems and it is up to you to resolve them. You might have a passenger who missed a connecting flight and needs new accommodations immediately, or you might need to issue meal vouchers to passengers of a flight that has been cancelled at the last minute. Despite the stress you may be under, you must always maintain a professional and courteous attitude. 

Give wings to the dream - Airline Customer Service

The major U.S. airlines tend to require their agents be at least 18 years old, possess a high school diploma or GED, and have a valid driver’s license. And since you will have access to secure areas of the airport, you will need to pass an extensive background check mandated by the federal government. The background check will include verification of past employment, residences and criminal history, among other things. Other common requirements include the ability to lift at least 70 pounds, a willingness to work holidays, weekends and nights. In some cases, prior customer service experience will be necessary. Speaking more than one language, while not required, often is a plus.

Conclusion

Students of IATS have made massive strides in many foreign countries such as America, Canada, Switzerland, England, Germany, Singapore, Australia, Greece, Spain and various Gulf countries. The powerful advancements made by former students in the international arena have helped IATS to reach great heights. Several students of IATS are now placed in most of the superior posts in domestic airports such as Trivandrum, Kochi, Calicut, Bangalore, Chennai, Hyderabad, Mumbai and Delhi. In addition to offering major IATA courses , IATS also offers several short-term courses.

For more details visit www.iats.in

Contact us on              info@iats.in

Call us on                  +91 9947 45 9000

Airport Operations | IATS Aviation College

IATS Aviation College, made its humble beginning in June 1996 at ADOOR, a bustling town in God's own country. We have started our prestigious training centre in THIRUVANANTHAPURAM in 2013 and our COCHIN centre was inaugurated in 2014.

IATA Aviation College

In a short span of time, IATS Aviation College Aviation College has carved a name for itself in the travel arena by producing professionals of excellent calibre. Job potential in both Airports and Airlines has increased in recent decades. 

Mastering of communication skills, specialized training by Airline industry professionals and imparting efficient training programmes in travel formalities are the hallmarks of IATS Aviation College education. 

Airport Operations

In a rapidly changing environment, airports have to adapt to economic downturns, technological changes, market changes, airline commercial deregulation, and the worldwide trend to convert airports from government organizations to more business-like entities. These pressures have or have had or are having significant effects on the way airports do business, not only from a financial perspective but also from an operational standpoint.

Airport Operations

In these challenging times, and with emerging competition from other airports and other modes of transportation, it is of the utmost importance that airports recruit and provide employees and managers with the best available knowledge and skills. This course was prepared to provide you with a solid overview of the airport operations field and with tools to apply your knowledge and skills to your airport. It is designed to be useful not only for your own benefit but also to help you make better decisions for your organization. Airport operations demand the highest standards of safety, reliability, efficiency and comfort. Given a continuously growing demand for air traffic, a high concentration of movements and a limited place available to handle operations, it is required to implement optimised procedures and technologies and a close connection of all stakeholders. For instance: about 75,000 people employed by more than 500 companies ensure that up to 195,000 passengers are being carried every day at Germany’s biggest hub in Frankfurt.

A Career to Airport Operations

Attending this 3-day training course will provide you with a structured and practical introduction to all multifaceted aspects of airport operations; exploring the functional elements of an airport including a detailed explanation of aircraft operations, airside and landside processes as well as other topics of interest, such as flight planning, safety, maintenance, winter service, emergency and rescue management. If you are new to airport management or aerodrome operations, or have worked primarily in a specialised role only, and now wish to broaden your knowledge and understanding (perhaps to  meet a promotion requirement), this course is a comprehensive and in depth introduction. Specifically you will learn details about: the role of the airport and each of its components in the global aviation business; how different airports meet different market needs and have different requirements; aircraft operations from start-up to shut-down; operating aircraft and Aerodromes (ADR’s) in all weather conditions, including low visibility; safety management principles and how to protect the ADR and operations from threats, including obstacles and wildlife; and, the impact airport operations can have on the environment, and how these impacts can be reduced or eliminated. 

Types of Airport Operations

• Air Traffic Control

Air traffic control (ATC) is the task of managing aircraft movements and making sure they are safe, orderly and expeditious. At the largest airports, air traffic control is a series of highly complex operations that requires managing frequent traffic that moves in all three dimensions. A "towered" or "controlled" airport has a control tower where the air traffic controllers are based. Pilots are required to maintain two-way radio communication with the controllers, and to acknowledge and comply with their instructions. A "non-towered" airport has no operating control tower and therefore two-way radio communications are not required, though it is good operating practice for pilots to transmit their intentions on the airport's common traffic advisory frequency (CTAF) for the benefit of other aircraft in the area. 

Air Traffic Control

The CTAF may be a Universal Integrated Community (UNICOM), MULTICOM, Flight Service Station (FSS), or tower frequency. The majority of the world's airports are small facilities without a tower. Not all towered airports have 24/7 ATC operations. In those cases, non-towered procedures apply when the tower is not in use, such as at night. Non-towered airports come under area (en-route) control. Remote and virtual tower (RVT) is a system in which ATC is handled by controllers who are not present at the airport itself. Air traffic control responsibilities at airports are usually divided into at least two main areas: ground and tower, though a single controller may work both stations. The busiest airports may subdivide responsibilities further, with clearance delivery, apron control, and/or other specialized ATC stations.

• Ground Control

Ground control is responsible for directing all ground traffic in designated "movement areas", except the traffic on runways. This includes planes, baggage trains, snowplows, grass cutters, fuel trucks, stair trucks, airline food trucks, conveyor belt vehicles and other vehicles. 

Ground Control

Ground Control will instruct these vehicles on which taxiways to use, which runway they will use (in the case of planes), where they will park, and when it is safe to cross runways. When a plane is ready to takeoff it will be turned over to Tower Control. Conversely, after a plane has landed it will depart the runway and be "handed over" from Tower to Ground Control.

• Tower Control

Tower control is responsible for aircraft on the runway and in the controlled airspace immediately surrounding the airport. Tower controllers may use radar to locate an aircraft's position in three-dimensional space, or they may rely on pilot position reports and visual observation. 

Tower Control

They coordinate the sequencing of aircraft in the traffic pattern and direct aircraft on how to safely join and leave the circuit. Aircraft which are only passing through the airspace must also contact Tower Control in order to be sure that they remain clear of other traffic.

For more details Visit www.iats.in

Contact us                 info@iats.in

Call us on                      +91 9947 45 9000